How we handle each booking
- Enquiry: we reply fast, in the guest's language, because response speed improves your ranking on the platforms.
- Confirmation and payment through the platform or our website's secure checkout.
- Before arrival: access instructions, guest reporting to SES.Hospedajes and answers to questions.
- During and after: support 365 days a year, incidents handled in under 30 minutes, and review management.
Included in every plan: Brisa (10%), Oasis (15%) and Paraíso (20%). The commission is calculated on the net amount of each booking, with no setup fee and no minimum term.
Frequently asked questions
Which platforms do you list my property on?
Airbnb, Booking, Vrbo and our website, with a single synced calendar to avoid double bookings.
Who decides whether a booking is accepted?
We do, using the criteria we agree with you (minimum stay, number of guests, pets, house rules). If you want to review a case, we check with you.
What about cancellations?
The cancellation policies we set on each channel apply. If a guest cancels, any amount due under the policy appears in your report.
Can I use my property for a few days?
Yes. Tell us the dates and we block them on every channel at once.
Do you report guest details to the police?
Yes. We file the guest report on SES.Hospedajes within the legal deadline, which is mandatory for any tourist rental in Spain.

